Worried about potholes, faded crosswalks, speeding traffic, missing signs, or other street-related issues? The City of Atlanta offers a straight forward way for residents to request changes and repairs. The gateway to street improvements is ATL311 – the city’s central customer service system for non-emergency public works requests.
What is ATL311?
ATL311 is Atlanta’s centralized service for reporting non-emergency street issues and requesting improvements. You can contact ATL311 by:
● Dialing 311 from any phone inside Atlanta city limits, or (404) 546-0311 from outside city limits.
● Submitting an online service request at the ATL311portal
● Using the ATL311 mobile app on an Android or iPhone.
● Emailing ATL311@AtlantaGA.gov or reporting via social media channels (@ATL311)
ATL311 is designed to be a one-stop shop for reporting issues like potholes, street signs, roadway hazards, sidewalk defects, and more. After submitting a request, you will receive an automated email with a case number you can use to track progress.
Common ATL311 Requests
Typical street and transportation improvement requests through ATL311 and the City’s departments include:
- Potholes and Road Surface Problems
Report potholes and other roadway defects on city-maintained streets to have them patched or repaired. Pothole repairs are among the most common street maintenance requests.
- Crosswalks and Pavement Markings
Request repainting if striping for crosswalks, loading zones, stop bars, or curb markings are faded or missing.
- Traffic Signals and Stop Signs
Request inspection or repair for traffic signals and pedestrian signal issues that are not immediate emergencies.
- Missing or Damaged Street Signs
Ask for a missing street name, speed limit, or other regulatory sign to be replaced or repaired.
- Speed Tables and Traffic Calming Measures
Requesting traffic calming devices (like speed tables) through ATL311 to start the journey to slower speeds on residential roadways. The city will determine whether a traffic study is appropriate and what requirements (like resident petitions) apply.
- Sidewalk Defects or New Sidewalk Requests
Report sidewalks that are cracked or trip hazards, or request new sidewalks where they are missing entirely through the portal.
- Right-of-Way Maintenance and Obstructions
Report issues like overgrown vegetation that blocks visibility or contractor equipment blocking the right-of-way for clearance.
- Other Hazards
Use ATL311 to report storm drain hazards, damaged manhole lids, drainage problems, and other street or sidewalk concerns.
How to Submit a Successful Request for Improvement
To submit a portal request more likely to lead to change:
- Be Specific About Location
Include the exact street address or nearest intersection, quadrant, and zip code. This helps City crews find the problem quickly.
- Describe the Issue Clearly
Explain what’s wrong, how long it’s been a problem, and any safety impacts. Attach photos in the online forms or app to better describe the issue.
- Choose the Right Category
ATL311 asks you to choose a category when submitting online. The more accurate the category, the faster the city can route your request to the right department.
- Follow Up if Needed
If a project seems stalled, use your case number to follow up with ATL311 or revisit your online request. This establishes a record and can prompt renewed action.
When to Call 911 Instead of 311
ATL311 is for non-emergency issues. If there’s an immediate safety threat — for example, a downed power line, active traffic danger, or situation that could cause harm right now — call 911.
Beyond 311: Atlanta Transportation Policies
Some street changes —like official lane closures, right-of-way work, or installation of new infrastructure — may require permits from the Atlanta Department of Transportation. For major projects, visit the our services page to learn about traffic studies, right-of-way permits, and planning processes.
City systems can seem daunting, but ATL311 is your tool for improving your street. By taking a few minutes to submit a well-documented request, you help make your neighborhood safer and more functional for everyone.
